Privacy Policy
Novosoft LLC respects your privacy and is committed to protecting the personal and business information you provide when using novosoft99.com, requesting a quotation, placing an order, creating an account, communicating with our team, or otherwise interacting with Novosoft LLC.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
Novosoft LLC
6817 Springfield Mall
Springfield, VA 22150
United States
Customer Support: support@novosoft99.com
Sales: sales@novosoft99.com
1. Information We Collect
We may collect information that you provide directly to Novosoft LLC, information generated through your use of our website, and information received from service providers, business partners, manufacturers, distributors, payment processors, logistics providers, and other legitimate sources.
Information may include:
Name.
Business or organization name.
Job title.
Email address.
Billing address.
Shipping address.
Account information.
Purchase order information.
Product inquiries.
Quotation requests.
Order history.
Payment-related information.
Tax-exemption information.
Government procurement information.
Resale information.
Customer support communications.
Technical and device information.
Website usage information.
IP address.
Browser type.
Operating system.
Pages viewed.
Referring website.
Approximate geographic location derived from technical information.
Cookies and similar technologies.
We collect only information reasonably necessary for legitimate business, transactional, security, compliance, and customer-service purposes.
2. Information You Provide to Us
You may provide information when you:
Create an account.
Submit a contact form.
Request a quotation.
Place an order.
Submit a purchase order.
Request product information.
Communicate with sales or customer support.
Request government or commercial procurement assistance.
Provide tax-exemption documentation.
Provide shipping or billing information.
Apply for credit terms.
Request a return or warranty-related assistance.
Subscribe to communications.
Participate in other business interactions with Novosoft LLC.
You are responsible for ensuring that the information you provide is accurate and that you are authorized to provide information relating to your organization, employees, customers, end users, or other third parties.
3. Information Collected Automatically
When you visit novosoft99.com, certain technical information may be collected automatically.
This information may include:
IP address.
Device type.
Browser type.
Operating system.
Pages visited.
Time spent on pages.
Links clicked.
Referring pages.
Website navigation activity.
Session information.
General geographic information.
Website performance information.
This information may be used for website operation, security, analytics, fraud prevention, troubleshooting, and improving the customer experience.
4. Cookies and Similar Technologies
Novosoft LLC may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, support shopping-cart functionality, maintain user sessions, and protect against fraudulent or unauthorized activity.
Cookies may include:
Essential cookies.
Session cookies.
Preference cookies.
Analytics cookies.
Performance cookies.
Security cookies.
Advertising or marketing cookies where applicable.
You may control certain cookies through your browser settings or any cookie-management tools made available on our website.
Disabling certain cookies may affect website functionality.
5. How We Use Information
Novosoft LLC may use collected information to:
Process and fulfill orders.
Prepare quotations.
Respond to product inquiries.
Provide customer service.
Create and manage customer accounts.
Communicate regarding orders and shipments.
Verify payment and billing information.
Prevent fraud and unauthorized transactions.
Process purchase orders.
Manage returns and warranty requests.
Provide product sourcing assistance.
Support government and commercial procurement requirements.
Verify tax-exemption status.
Process credit applications.
Maintain business records.
Improve website functionality.
Analyze website usage.
Improve products and services.
Communicate with customers regarding relevant products or services.
Comply with legal and regulatory requirements.
Enforce contractual rights.
Protect Novosoft LLC, customers, suppliers, and business partners.
Investigate security incidents.
Support internal accounting, auditing, and business administration.
6. Order and Transaction Information
When you place an order, Novosoft LLC may collect and process information necessary to complete the transaction.
This may include:
Customer name.
Organization name.
Billing information.
Shipping information.
Payment information.
Purchase order information.
Product information.
Transaction amount.
Tax information.
Delivery instructions.
End-user information where required.
Procurement or compliance information.
Information may be shared with relevant service providers, distributors, manufacturers, payment processors, carriers, and fulfillment partners as necessary to process and complete the transaction.
7. Payment Information
Payments may be processed by third-party payment processors, financial institutions, banks, or other payment service providers.
Novosoft LLC may receive limited payment-related information necessary to confirm and administer transactions.
Where third-party payment processors are used, payment card information may be collected and processed directly by those providers according to their own privacy and security policies.
Novosoft LLC does not require customers to provide sensitive payment credentials through unsecured communication methods.
8. Business and Government Customer Information
Novosoft LLC serves commercial, government, educational, healthcare, public-sector, and other organizational customers.
Information associated with business or government transactions may include:
Business contact information.
Agency or organization information.
Purchase order information.
Contract information.
Procurement documentation.
End-user information.
Shipping instructions.
Compliance requirements.
Tax information.
Resale certificates.
Government identifiers associated with procurement activities.
Such information may be processed as necessary to support the applicable transaction or business relationship.
9. Federal and Government Procurement Information
For federal, state, local, or other government-related transactions, Novosoft LLC may process information required to support procurement activities.
This may include information related to:
SAM.gov transactions.
Solicitations.
Purchase orders.
Contract requirements.
FAR or DFARS requirements.
Trade Agreements Act requirements.
Country-of-origin verification.
End-user documentation.
Agency shipping instructions.
Contractor or subcontractor information.
Compliance documentation.
Government procurement information is used only for legitimate business, contractual, regulatory, compliance, and transaction-related purposes.
10. Product Compliance Information
Customers may provide information regarding product compliance requirements, including TAA, FAR, DFARS, country-of-origin, cybersecurity, sourcing, manufacturer, or other procurement requirements.
Novosoft LLC may share relevant information with manufacturers, distributors, suppliers, and other business partners when necessary to confirm product eligibility or fulfill a customer's requirements.
11. How We Share Information
Novosoft LLC does not sell personal information for money.
We may share information with third parties when reasonably necessary for business operations, transactions, legal compliance, security, or customer service.
These parties may include:
Manufacturers.
Authorized distributors.
Suppliers.
Fulfillment providers.
Shipping carriers.
Logistics providers.
Payment processors.
Financial institutions.
Cloud service providers.
Website hosting providers.
Technology providers.
Analytics providers.
Customer-service providers.
Accounting professionals.
Legal professionals.
Insurance providers.
Fraud-prevention providers.
Government agencies when legally required.
Other service providers that support Novosoft LLC operations.
Information shared with third parties is limited to information reasonably necessary for the applicable purpose.
12. Manufacturers, Distributors, and Suppliers
Novosoft LLC works with manufacturers, distributors, suppliers, and other technology-industry partners.
Order information may be shared with these parties when necessary to:
Confirm availability.
Obtain pricing.
Process orders.
Arrange drop shipments.
Validate product configurations.
Confirm country of origin.
Verify TAA or other compliance status.
Process warranty claims.
Arrange returns.
Provide licensing information.
Complete manufacturer registration.
Meet contractual requirements.
13. Shipping and Logistics Providers
Shipping information may be shared with carriers, freight providers, distributors, manufacturers, warehouses, and logistics partners in order to deliver products.
Information may include:
Recipient name.
Company name.
Shipping address.
Email address.
Delivery instructions.
Order details reasonably necessary for shipment.
Tracking information.
Additional information required for secure or specialized delivery.
14. Service Providers
Novosoft LLC may use third-party service providers to support business operations.
These providers may assist with:
Website hosting.
Cloud infrastructure.
Email services.
Payment processing.
Accounting.
Fraud prevention.
Analytics.
Order management.
Customer support.
Cybersecurity.
Marketing.
Data storage.
Shipping.
Business communications.
Service providers may process information only as reasonably necessary to provide their services and subject to applicable contractual and legal obligations.
15. Legal and Regulatory Disclosures
Novosoft LLC may disclose information when reasonably necessary to:
Comply with applicable laws.
Respond to subpoenas.
Respond to court orders.
Respond to lawful government requests.
Meet regulatory requirements.
Protect legal rights.
Investigate fraud.
Prevent security threats.
Enforce contracts.
Protect customers, employees, suppliers, or business partners.
Protect the safety or property of Novosoft LLC or others.
Information may also be disclosed where permitted or required by law.
16. Business Transfers
If Novosoft LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction.
Any successor organization may continue to process information consistent with applicable law and contractual requirements.
17. Data Security
Novosoft LLC uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
Access controls.
Secure hosting.
Encryption where appropriate.
Account authentication.
Fraud-prevention measures.
Security monitoring.
Restricted employee access.
Secure payment processing.
System maintenance.
Vendor security controls.
No website, network, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Customers should use secure passwords and protect their account credentials.
18. Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
Do not share passwords or account credentials with unauthorized individuals.
If you believe your account has been compromised, contact:
Novosoft LLC may temporarily restrict access to an account when suspicious or unauthorized activity is detected.
19. Data Retention
Novosoft LLC retains information for as long as reasonably necessary to:
Process transactions.
Maintain customer relationships.
Provide support.
Maintain accounting records.
Meet tax obligations.
Meet contractual obligations.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Comply with legal or regulatory requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Information may be deleted, anonymized, or securely archived when it is no longer reasonably required.
20. Marketing Communications
Novosoft LLC may send customers information about products, services, promotions, company updates, or other relevant business communications where permitted by law.
Recipients may opt out of promotional communications using the unsubscribe mechanism included in applicable marketing messages or by contacting Novosoft LLC.
Transactional communications relating to orders, accounts, security, invoices, shipments, quotations, or customer-service matters may continue even if promotional communications are declined.
21. Email Communications
Email addresses may be used to:
Respond to inquiries.
Send quotations.
Confirm orders.
Provide invoices.
Provide shipping updates.
Communicate about accounts.
Provide customer support.
Communicate product availability.
Communicate regulatory or compliance information.
Provide relevant business communications.
Customers should avoid sending sensitive credentials, passwords, or unnecessary confidential information through unsecured email.
22. Analytics
Novosoft LLC may use website analytics technologies to understand how visitors interact with novosoft99.com.
Analytics information may help us understand:
Website traffic.
Popular pages.
Navigation patterns.
Technical problems.
Browser and device usage.
Website performance.
Customer engagement.
This information may be aggregated or de-identified where appropriate.
23. Advertising and Marketing Technologies
Where applicable, Novosoft LLC may use advertising or marketing technologies to understand marketing effectiveness and provide relevant communications.
Depending on the technology used, certain information may be collected through cookies or similar identifiers.
Users may have options to control these technologies through browser settings, cookie preferences, or applicable third-party controls.
24. Do Not Track Signals
Some browsers offer "Do Not Track" or similar signals.
Because there is not a universally accepted technical standard for responding to all such signals, Novosoft LLC may not respond to every browser-based Do Not Track mechanism.
Where legally required, Novosoft LLC will recognize applicable privacy preference mechanisms.
25. Your Privacy Choices
Depending on applicable law and your relationship with Novosoft LLC, you may have the ability to:
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Request information regarding how personal information is processed.
Opt out of certain marketing communications.
Request limitations on certain processing.
Request portability of certain information where applicable.
Object to certain processing where applicable.
Requests are subject to applicable law, identity verification, contractual requirements, legal obligations, and legitimate business-record retention requirements.
26. Privacy Rights Under U.S. State Laws
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the jurisdiction and applicable legal thresholds, these rights may include:
The right to know what personal information is collected.
The right to access personal information.
The right to correct inaccurate personal information.
The right to request deletion.
The right to obtain a portable copy of certain information.
The right to opt out of certain sales or sharing of personal information.
The right to opt out of targeted advertising where applicable.
The right to limit certain uses of sensitive personal information where applicable.
The right not to receive unlawful discriminatory treatment for exercising privacy rights.
Not every state privacy law applies to every business, transaction, or type of information.
Novosoft LLC will process valid privacy requests as required by applicable law.
27. California Privacy Rights
California residents may have certain rights under applicable California privacy laws where those laws apply to Novosoft LLC and the relevant information.
These rights may include rights relating to access, correction, deletion, disclosure, and certain data-use practices.
Novosoft LLC does not sell personal information for monetary consideration.
Applicable legal exceptions may apply to business-to-business information, employee information, transaction records, security information, and other categories of data.
California privacy requests may be submitted to:
28. Virginia Privacy Rights
Because Novosoft LLC is based in Virginia, Virginia residents may have rights under applicable Virginia privacy law where statutory requirements and applicability thresholds are met.
Available rights may include access, correction, deletion, data portability, and certain opt-out rights.
Requests may be submitted to:
29. Identity Verification
To protect customer information, Novosoft LLC may need to verify the identity or authority of a person making a privacy request.
Verification may require information reasonably necessary to confirm:
Identity.
Account ownership.
Business affiliation.
Authority to act on behalf of another person or organization.
Novosoft LLC will not intentionally request more information than reasonably necessary for verification.
30. Authorized Agents
Where permitted by applicable law, an authorized agent may submit certain privacy requests on behalf of another individual.
Novosoft LLC may require documentation confirming the agent's authority and may independently verify the identity of the individual concerned.
31. Children’s Privacy
Novosoft LLC provides business and technology products and services and does not intentionally target children.
Our website is not intended for children under the age of 13.
Novosoft LLC does not knowingly collect personal information from children under 13 through the website for marketing purposes.
If we become aware that information has been collected from a child in violation of applicable law, reasonable steps will be taken to delete it.
32. Third-Party Websites
The Novosoft website may contain links to manufacturer websites, distributor websites, payment providers, logistics providers, government resources, or other third-party websites.
Novosoft LLC does not control the privacy practices of third-party websites.
When you leave novosoft99.com, the privacy policies and terms of the third-party website will apply.
Customers should review those policies before providing personal information.
33. Third-Party Product Information
Product descriptions, images, technical specifications, documentation, certifications, and other product information may be supplied by manufacturers, distributors, publishers, or data providers.
Interactions with third-party services or external product resources may be governed by those providers' privacy practices.
34. Software and Cloud Services
Software licenses, cloud subscriptions, support agreements, electronic licenses, and digital products may require customers to provide information directly to manufacturers, publishers, developers, or cloud service providers.
Those providers may process information according to their own privacy policies and contractual terms.
Novosoft LLC is not responsible for the independent privacy practices of third-party software or service providers.
35. International Data Processing
Novosoft LLC primarily serves customers in the United States, but some service providers, manufacturers, technology providers, or infrastructure providers may process information in other jurisdictions.
Where information is transferred internationally, processing may be subject to the laws of the relevant jurisdiction and applicable contractual or legal safeguards.
36. Fraud and Security Monitoring
Novosoft LLC may process information for fraud detection, cybersecurity, identity verification, and transaction security.
This may include analysis of:
IP addresses.
Account activity.
Billing and shipping addresses.
Payment activity.
Order patterns.
Device information.
Business information.
Purchase orders.
Email domains.
Other relevant transaction indicators.
Orders may be delayed, reviewed, declined, or canceled when suspicious activity is identified.
37. Government Requests
Novosoft LLC may disclose information to government agencies, regulators, courts, law-enforcement authorities, or other authorized entities when legally required.
We may also disclose information where reasonably necessary to protect legal rights, prevent fraud, investigate cybersecurity incidents, or comply with valid government procurement requirements.
38. Business Records
Certain information may be maintained as part of Novosoft LLC's business records, including:
Invoices.
Purchase orders.
Quotes.
Shipping records.
Tax records.
Payment records.
Customer communications.
Compliance documentation.
Contract records.
Return records.
Warranty documentation.
These records may be retained where reasonably necessary for accounting, contractual, legal, audit, fraud-prevention, regulatory, or operational purposes.
39. Changes to This Privacy Policy
Novosoft LLC may update this Privacy Policy when necessary to reflect changes in business practices, technology, legal requirements, regulatory requirements, website functionality, or data-processing activities.
The current version published on novosoft99.com will govern the handling of information unless otherwise required by applicable law or contractual agreement.
40. Contact Us About Privacy
Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:
Novosoft LLC
6817 Springfield Mall
Springfield, VA 22150
United States
Customer Support
support@novosoft99.com
Sales Inquiries
sales@novosoft99.com