These Terms and Conditions govern your use of the Novosoft LLC website, including novosoft99.com, and any purchase of products or services from Novosoft LLC. By accessing our website, requesting a quotation, submitting a purchase order, placing an order, or purchasing products or services from Novosoft LLC, you agree to these Terms and Conditions.

Novosoft LLC
6817 Springfield Mall
Springfield, VA 22150
United States

Customer Support: support@novosoft99.com
Sales: sales@novosoft99.com

1. About Novosoft LLC

Novosoft LLC is a technology reseller providing IT hardware, software, networking products, peripherals, accessories, and related technology solutions to commercial, government, educational, healthcare, and other organizational customers.

Product availability, specifications, pricing, manufacturer information, country of origin, compliance status, warranties, and delivery estimates may vary by product and supplier.

2. Website Use

You may use the Novosoft website only for lawful purposes.

You agree not to:

Use the website for fraudulent, unlawful, or abusive activity.

Attempt to gain unauthorized access to the website, systems, accounts, or data.

Interfere with website security, availability, or functionality.

Use automated systems to extract, copy, scrape, or reproduce website content without authorization.

Submit false, misleading, or fraudulent information.

Use the website in any manner that violates applicable local, state, federal, or international laws.

Novosoft LLC reserves the right to restrict or terminate access to the website when misuse, fraud, security concerns, or other violations are identified.

3. Product Information

Novosoft LLC makes reasonable efforts to provide accurate product descriptions, specifications, images, manufacturer information, and compatibility information.

However, manufacturers and suppliers may change specifications, packaging, features, model revisions, country of origin, or other product details without notice.

Product images may be representative and may not always reflect the exact configuration, revision, packaging, or accessories included.

Customers are responsible for confirming that a product meets their technical, compatibility, regulatory, and operational requirements before purchase.

If specific specifications, certifications, compliance requirements, country-of-origin requirements, or manufacturer authorizations are required, customers should communicate those requirements to Novosoft LLC before placing an order.

4. Product Availability

Products displayed on the website are subject to availability.

Listing a product on the Novosoft website does not guarantee that the product is currently in stock or available for immediate shipment.

Availability may change due to manufacturer inventory, distributor inventory, product discontinuation, allocation, supply-chain conditions, or other circumstances outside the control of Novosoft LLC.

Novosoft LLC reserves the right to cancel, modify, or decline an order if a product becomes unavailable.

5. Pricing

Prices are subject to change without notice.

Website pricing may differ from quoted pricing, contract pricing, volume pricing, government pricing, promotional pricing, or pricing provided directly by the Novosoft sales team.

Unless otherwise stated, prices do not include applicable sales tax, use tax, shipping charges, freight charges, customs duties, import charges, insurance, special handling charges, or other government-imposed fees.

Novosoft LLC reserves the right to correct pricing errors, typographical errors, system errors, supplier pricing errors, or other inaccuracies.

If a material pricing error is discovered after an order is submitted, Novosoft LLC may contact the customer with corrected pricing or cancel the affected order.

6. Quotations

Quotations provided by Novosoft LLC are subject to product availability, supplier availability, manufacturer pricing, and any conditions stated in the quotation.

Unless otherwise specifically stated, a quotation does not guarantee inventory allocation.

A quotation does not constitute acceptance of an order or purchase order.

Orders based on quotations remain subject to final review and acceptance by Novosoft LLC.

If a manufacturer, distributor, supplier, freight provider, or other third party changes pricing, availability, shipping costs, product configuration, or related terms before order acceptance, Novosoft LLC may revise the quotation accordingly.

7. Orders and Order Acceptance

Submission of an order or purchase order does not automatically constitute acceptance by Novosoft LLC.

An order is accepted only after Novosoft LLC confirms acceptance, processes the order, or ships the applicable products.

Novosoft LLC may decline or cancel an order for reasons including:

Product unavailability.

Pricing or listing errors.

Payment issues.

Credit concerns.

Fraud prevention.

Supplier restrictions.

Manufacturer restrictions.

Export-control restrictions.

Compliance requirements.

Shipping restrictions.

Customer-requested specifications that cannot be fulfilled.

Suspected unauthorized purchasing activity.

Novosoft LLC may request additional information or verification before processing an order.

8. Purchase Orders

Purchase orders submitted to Novosoft LLC are subject to review and acceptance.

Any terms contained in a customer's purchase order that conflict with these Terms and Conditions will not automatically modify these Terms and Conditions unless specifically accepted in writing by an authorized representative of Novosoft LLC.

Additional or conflicting terms contained in purchase orders, procurement portals, vendor forms, acknowledgments, or similar documents are not binding unless expressly accepted by Novosoft LLC in writing.

For government transactions, applicable contractual provisions specifically incorporated into an accepted order may control where they conflict with these Terms and Conditions.

9. Payment Terms

Payment terms are determined based on the applicable order, quotation, customer account, credit approval, or written agreement.

Novosoft LLC may require advance payment, credit card payment, electronic payment, wire transfer, ACH payment, approved purchase order, or other acceptable payment method.

Customers granted credit terms must make payment according to the terms stated on the invoice or applicable agreement.

Novosoft LLC reserves the right to suspend shipments, cancel pending orders, or modify credit terms if payments become overdue or credit conditions change.

Customers are responsible for reasonable costs associated with collecting valid overdue amounts to the extent permitted by law.

10. Taxes

Customers are responsible for all applicable sales, use, excise, transaction, and similar taxes unless a valid tax-exemption certificate or other legally acceptable documentation has been provided to Novosoft LLC.

Tax-exempt customers are responsible for providing complete and accurate exemption documentation before an order is processed.

Novosoft LLC may collect taxes when required by applicable law.

11. Shipping and Delivery

Shipping methods, carriers, delivery estimates, and freight charges may vary depending on product availability, destination, supplier, product size, order value, and customer requirements.

Delivery dates and transit times are estimates unless expressly guaranteed in writing.

Novosoft LLC is not responsible for delays caused by carriers, manufacturers, distributors, weather, natural disasters, supply-chain disruptions, transportation interruptions, customs processing, government actions, labor disputes, or other circumstances outside its reasonable control.

Orders may ship from Novosoft LLC facilities, manufacturer facilities, authorized distributors, suppliers, or other approved fulfillment locations.

Products within the same order may ship separately.

12. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Novosoft LLC is not responsible for delays, additional charges, misdelivery, or loss resulting from incorrect or incomplete shipping information provided by the customer.

Requests to change a shipping address after an order has been processed may be subject to approval, carrier restrictions, fraud-prevention procedures, and additional charges.

13. Risk of Loss

Risk of loss and responsibility for products will transfer in accordance with the applicable shipping terms, carrier terms, quotation, purchase order, or written agreement.

Customers should inspect shipments promptly upon delivery.

Visible shipping damage, shortages, or incorrect packages should be documented and reported promptly to Novosoft LLC and, where appropriate, to the delivering carrier.

14. Order Cancellation

Customers should contact Novosoft LLC as soon as possible if they wish to cancel an order.

Cancellation is not guaranteed once an order has been submitted for processing.

Orders involving special-order products, configured products, software licenses, manufacturer-direct shipments, non-returnable products, custom products, or products already released for shipment may not be cancelable.

Cancellation charges imposed by manufacturers, distributors, suppliers, logistics providers, or other third parties may be passed through to the customer where applicable.

15. Returns

Returns are subject to Novosoft LLC's applicable return procedures and the return policies of the relevant manufacturer, distributor, or supplier.

Return eligibility may depend on:

Product condition.

Original packaging.

Serial number.

Time since delivery.

Manufacturer restrictions.

Distributor restrictions.

Software licensing status.

Whether the product was specially ordered or configured.

Whether the product has been opened, installed, activated, registered, or used.

A return authorization may be required before returning any product.

Products returned without authorization may be refused.

Customers should not ship products back to Novosoft LLC, a manufacturer, or a distributor without receiving return instructions.

Restocking fees, return shipping charges, manufacturer fees, or other applicable charges may apply.

Certain products may be non-returnable.

16. Non-Returnable Products

Depending on manufacturer and supplier policies, non-returnable products may include:

Software licenses.

Activated software.

Digital products.

Electronic license keys.

Custom-configured products.

Special-order products.

Made-to-order products.

Opened consumables.

Products with removed or altered serial numbers.

Products that cannot be resold as new.

Products designated by the manufacturer or distributor as non-returnable.

Additional restrictions may apply to specific products.

17. Software and Digital Products

Software, subscriptions, cloud services, electronic licenses, digital products, maintenance agreements, and similar offerings may be subject to separate terms established by the applicable manufacturer, publisher, developer, or service provider.

By purchasing or activating such products, customers may be required to accept the applicable manufacturer's or publisher's end-user license agreement, subscription terms, privacy terms, or service agreement.

Novosoft LLC does not acquire ownership of third-party software intellectual property and resells or facilitates access to such products subject to applicable licensing requirements.

Software licenses and digital products may become non-cancelable and non-returnable once ordered, issued, activated, registered, or electronically delivered.

18. Manufacturer Warranties

Products sold by Novosoft LLC may include warranties provided by the original manufacturer.

Warranty duration, coverage, limitations, eligibility, repair procedures, replacement procedures, and technical support are determined by the applicable manufacturer.

Unless expressly stated otherwise in writing, Novosoft LLC does not provide a separate manufacturer-equivalent warranty in addition to the warranty provided with the product.

Customers may be required to work directly with the manufacturer for warranty diagnosis, repair, replacement, or technical support.

Novosoft LLC may assist customers with warranty information when reasonably available.

19. Compatibility and Technical Requirements

Customers are responsible for confirming that products are compatible with their existing equipment, software, networks, infrastructure, operating environment, and intended use.

Novosoft LLC may provide product information or sourcing assistance, but such assistance does not replace professional technical evaluation where required.

Customers should verify technical requirements before purchasing specialized, configurable, or compatibility-sensitive products.

20. Government and Public-Sector Sales

Novosoft LLC may provide products and services to federal, state, local, educational, public-sector, and government-contractor customers.

Government orders may be subject to additional procurement requirements, contract clauses, solicitation terms, agency requirements, or applicable laws.

Federal Acquisition Regulation provisions, Defense Federal Acquisition Regulation Supplement provisions, agency supplements, or other government contract requirements apply only when legally applicable or specifically incorporated into an accepted contract, purchase order, solicitation, award, or other binding agreement.

Novosoft LLC does not represent that every product in its catalog satisfies every government procurement requirement.

Customers must identify applicable government contract requirements before purchase.

21. TAA-Compliant Products

Novosoft LLC can assist customers with sourcing products intended to meet Trade Agreements Act requirements when such products are available.

The presence of a product in the Novosoft catalog does not mean that the product is automatically TAA compliant.

TAA eligibility may depend on the specific manufacturer, part number, country of origin, product revision, manufacturing location, applicable procurement program, and governing contract requirements.

Customers requiring TAA-compliant products must communicate that requirement before ordering.

Novosoft LLC may rely on country-of-origin and compliance information supplied by manufacturers, distributors, and other authorized sources.

22. FAR and DFARS Requirements

Novosoft LLC supports customers with procurement requirements involving FAR, DFARS, and related federal acquisition regulations where applicable.

Specific FAR, DFARS, agency, cybersecurity, sourcing, domestic preference, supply-chain, or country-of-origin requirements must be identified as part of the applicable solicitation, quotation request, purchase order, or contract.

Novosoft LLC will evaluate applicable requirements based on the specific transaction and available supplier or manufacturer information.

Nothing on the Novosoft website should be interpreted as a representation that all products or transactions automatically satisfy every FAR or DFARS requirement.

23. SAM.gov and Federal Procurement

Novosoft LLC may participate in federal procurement activities and support transactions associated with federal contracting processes.

References to SAM.gov, government procurement, FAR, DFARS, TAA, or similar programs on the Novosoft website are intended to describe capabilities and areas of business focus.

Such references do not constitute a guarantee that any particular product qualifies for a particular contract, solicitation, set-aside, acquisition program, or regulatory requirement.

24. Compliance Information

Compliance information may be based on documentation supplied by manufacturers, publishers, distributors, suppliers, regulatory databases, or other sources reasonably believed to be reliable.

Novosoft LLC cannot independently manufacture, certify, or control third-party product compliance information.

Customers requiring specific certifications or compliance documentation should request verification before purchasing.

25. Export Controls

Certain products, software, encryption technologies, technical data, and services may be subject to United States export-control laws and regulations.

Customers agree not to export, re-export, transfer, release, or use products purchased from Novosoft LLC in violation of applicable export-control or sanctions laws.

Products may not be sold, supplied, transferred, or exported to prohibited destinations, sanctioned parties, denied parties, restricted end users, or prohibited end uses.

Novosoft LLC reserves the right to request end-user information, destination information, export documentation, or other compliance information before processing an order.

26. Fraud Prevention

Novosoft LLC may use reasonable verification procedures to protect customers, suppliers, payment providers, and Novosoft LLC from fraudulent transactions.

We may request additional verification regarding:

Customer identity.

Billing information.

Shipping information.

Payment authorization.

Purchase orders.

Business identity.

End-user information.

Resale activity.

Government procurement information.

Unusual order activity.

Orders may be delayed, declined, or canceled when adequate verification cannot be completed.

27. Intellectual Property

The Novosoft name, logo, website design, graphics, original content, branding, and other proprietary materials are owned by or licensed to Novosoft LLC unless otherwise stated.

Manufacturer names, product names, trademarks, service marks, logos, product images, and other third-party intellectual property remain the property of their respective owners.

References to third-party brands do not imply ownership by Novosoft LLC.

Website content may not be reproduced, modified, distributed, republished, commercially exploited, or used without authorization except as permitted by law.

28. Third-Party Content

The Novosoft website may contain product information, images, specifications, trademarks, documentation, links, or other content supplied by manufacturers, distributors, publishers, suppliers, or other third parties.

Novosoft LLC is not responsible for changes, errors, omissions, or inaccuracies in third-party information beyond its reasonable control.

Third-party websites are governed by their own terms and privacy practices.

29. Privacy

Use of the Novosoft website is also subject to the Novosoft Privacy Policy.

Information submitted to Novosoft LLC may be used to process orders, respond to inquiries, provide customer service, prevent fraud, administer accounts, fulfill contractual obligations, comply with legal requirements, and operate our business.

30. Account Security

Customers who create or use an account are responsible for maintaining the confidentiality of their login credentials.

Customers are responsible for activity conducted through their accounts unless unauthorized access is reported promptly.

Novosoft LLC should be notified promptly if unauthorized account access or suspicious activity is discovered.

31. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Novosoft website and its content are provided on an "as is" and "as available" basis.

Except for warranties expressly provided in writing or applicable manufacturer warranties, Novosoft LLC disclaims warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

32. Limitation of Liability

To the fullest extent permitted by applicable law, Novosoft LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of the website or the purchase, use, delay, failure, incompatibility, or performance of products or services.

This includes, where permitted by law, loss of profits, loss of revenue, loss of business opportunity, loss of data, interruption of operations, or similar commercial losses.

Where liability cannot legally be excluded, Novosoft LLC's liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

33. Indemnification

To the extent permitted by law, customers agree to indemnify and hold harmless Novosoft LLC and its employees, representatives, contractors, and affiliates from claims, damages, liabilities, losses, and reasonable costs arising from:

Misuse of products.

Violation of applicable laws.

Violation of these Terms and Conditions.

Unauthorized export or resale activity.

Fraudulent activity.

Misrepresentation of customer or end-user information.

Infringement caused by customer-provided materials or instructions.

This provision does not apply where prohibited by law.

34. Force Majeure

Novosoft LLC will not be responsible for delays or failures caused by events beyond its reasonable control.

Such events may include natural disasters, severe weather, war, terrorism, civil disturbances, government actions, sanctions, epidemics, pandemics, labor disputes, carrier disruptions, power failures, telecommunications failures, cyber incidents, supplier failures, manufacturing interruptions, component shortages, transportation delays, port congestion, or other supply-chain disruptions.

35. Electronic Communications

By communicating with Novosoft LLC electronically, you agree that electronic communications may satisfy applicable requirements for written communications where legally permitted.

Order acknowledgments, quotations, invoices, shipping notices, support communications, and other business communications may be provided electronically.

36. No Waiver

Failure by Novosoft LLC to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other provision.

37. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

38. Assignment

Customers may not assign their rights or obligations under these Terms and Conditions without the prior written consent of Novosoft LLC where consent is legally required.

Novosoft LLC may assign its rights or obligations in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or other lawful business transaction.

39. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable federal law or another governing contract requires otherwise.

Any dispute arising from these Terms, the Novosoft website, or a transaction with Novosoft LLC will be subject to the jurisdiction of the appropriate courts located in Virginia, unless another jurisdiction is required by applicable law or an applicable government contract.

40. Government Contract Precedence

For an order placed under an applicable federal, state, or local government contract, any mandatory contract provisions legally incorporated into that transaction will control to the extent they directly conflict with these Terms and Conditions.

All other provisions of these Terms and Conditions will remain applicable to the extent permitted.

41. Changes to These Terms

Novosoft LLC may revise these Terms and Conditions when necessary to reflect changes in business practices, website functionality, legal requirements, regulatory requirements, or procurement procedures.

The version published on novosoft99.com will govern website use and transactions unless different terms have been expressly agreed to in writing for a specific transaction.

42. Entire Agreement

These Terms and Conditions, together with any applicable quotation, accepted purchase order, invoice, return policy, privacy policy, shipping policy, written agreement, or government contract terms expressly incorporated into a transaction, constitute the applicable agreement between Novosoft LLC and the customer regarding that transaction.

If specific written terms accepted by Novosoft LLC conflict with these general Terms and Conditions, the specifically accepted written terms will control for that transaction.

43. Contact Novosoft LLC

Questions regarding these Terms and Conditions, website use, orders, product sourcing, or customer support may be directed to: