Shipping Policy
Novosoft LLC is committed to providing reliable and efficient order fulfillment for IT hardware, software, networking products, peripherals, accessories, and other technology products purchased through novosoft99.com or directly from Novosoft LLC.
This Shipping Policy explains our estimated shipping and delivery times, shipping charges, delivery procedures, and requirements for domestic and special-destination shipments.
Novosoft LLC
6817 Springfield Mall
Springfield, VA 22150
United States
Customer Support: support@novosoft99.com
Sales: sales@novosoft99.com
1. Shipping and Delivery Time
Most eligible orders are expected to ship and be delivered within approximately 5 to 30 business days after order acceptance and payment or credit approval.
The actual shipping and delivery time may vary depending on:
Product availability.
Manufacturer availability.
Distributor inventory.
Order quantity.
Product configuration.
Shipping destination.
Carrier availability.
Supplier processing time.
Special-order requirements.
Government or contractual requirements.
Weather conditions.
Transportation disruptions.
Other circumstances beyond the reasonable control of Novosoft LLC.
The 5-to-30-business-day timeframe is an estimate and is not a guaranteed delivery commitment unless Novosoft LLC expressly provides a guaranteed delivery date in writing.
2. Order Processing
Orders are processed after Novosoft LLC has completed applicable order review and received the required payment, approved purchase order, or other acceptable payment arrangement.
Certain orders may require additional processing time for:
Payment verification.
Credit approval.
Fraud prevention.
Product availability confirmation.
Manufacturer approval.
Distributor confirmation.
Government procurement requirements.
Export-control review.
End-user verification.
Compliance verification.
Special configuration.
Large-volume orders.
Order processing time may be separate from carrier transit time.
3. Product Availability
Products listed on novosoft99.com may be fulfilled from Novosoft LLC, manufacturers, authorized distributors, suppliers, or other approved fulfillment locations.
Product availability can change without notice.
An item appearing on the website does not guarantee immediate inventory availability.
If a product is temporarily unavailable, backordered, discontinued, allocated, or subject to extended manufacturer lead times, Novosoft LLC may contact the customer regarding available options.
4. Multiple Shipments
Orders containing multiple products may be shipped separately.
Products may ship from different:
Warehouses.
Manufacturers.
Distributors.
Suppliers.
Fulfillment centers.
As a result, customers may receive multiple packages, tracking numbers, or deliveries for a single order.
Separate shipments do not necessarily indicate that any products are missing from the order.
5. Shipping Within the Continental United States
Orders shipped within the continental United States will be shipped using an appropriate carrier and service based on product size, value, availability, destination, and fulfillment location.
Applicable shipping charges, if any, may be displayed during checkout, included in a quotation, or communicated before order processing.
Shipping rates may vary depending on:
Package weight.
Package dimensions.
Delivery destination.
Shipping method.
Carrier rates.
Insurance requirements.
Freight classification.
Special handling requirements.
6. Alaska Shipping
Orders shipped to Alaska are subject to actual shipping charges.
Shipping charges will be determined based on the carrier, product weight, dimensions, destination, shipping method, and other applicable transportation costs.
Customers may also provide their own approved carrier account number where acceptable to Novosoft LLC and the applicable fulfillment provider.
When a customer's shipping account is used, shipping charges will generally be billed directly by the carrier to the customer.
7. Hawaii Shipping
Orders shipped to Hawaii are subject to actual shipping charges.
The customer may choose to:
Pay the actual applicable shipping cost determined for the shipment, or
Provide an approved shipping account for an applicable carrier.
Carrier availability and service levels may vary depending on the product and fulfillment location.
8. Puerto Rico Shipping
Orders shipped to Puerto Rico are subject to actual shipping charges.
Shipping charges will be calculated according to the applicable carrier rates and shipment requirements.
Customers may provide their own approved shipping account where available.
Additional carrier documentation, transportation charges, or delivery requirements may apply.
9. Guam Shipping
Orders shipped to Guam are subject to actual shipping charges.
Because carrier availability, shipping costs, and transit times to Guam may differ substantially from shipments within the continental United States, shipping charges will be determined on an order-by-order basis.
Customers may provide their own approved shipping account where applicable.
Additional transit time should be expected for shipments to Guam.
10. Customer-Provided Shipping Accounts
Customers shipping to Alaska, Hawaii, Puerto Rico, Guam, or other approved destinations may provide their own carrier account where supported.
Acceptable carrier accounts may include accounts with major parcel or freight carriers, depending on product and fulfillment location.
The customer is responsible for:
Providing a valid carrier account.
Ensuring the account is authorized for use.
Paying all carrier charges billed to the account.
Paying applicable surcharges.
Paying address correction charges.
Paying residential or remote-area charges.
Paying additional handling fees.
Paying customs, duties, or other charges where applicable.
Novosoft LLC may verify carrier-account information before releasing an order.
11. Actual Shipping Charges
Where actual shipping charges apply, Novosoft LLC may calculate charges based on information provided by the carrier, manufacturer, distributor, supplier, or logistics provider.
Actual shipping charges may include:
Transportation charges.
Fuel surcharges.
Residential delivery charges.
Remote-area charges.
Oversize charges.
Additional handling charges.
Freight charges.
Liftgate charges.
Inside-delivery charges.
Insurance.
Signature services.
Special handling.
Other carrier-imposed fees.
12. Delivery Estimates
Delivery estimates are provided in good faith based on information available at the time of the order.
Estimated delivery dates are not guaranteed unless specifically confirmed by Novosoft LLC in writing as a guaranteed delivery commitment.
Delivery estimates may change because of:
Carrier delays.
Manufacturer delays.
Distributor delays.
Inventory shortages.
Backorders.
Weather.
Natural disasters.
Labor disruptions.
Transportation interruptions.
Supply-chain conditions.
Government actions.
Security events.
Other circumstances beyond our reasonable control.
13. Expedited Shipping
Expedited shipping may be available for certain products.
Customers requesting expedited delivery should contact:
Expedited shipping is subject to:
Product availability.
Warehouse processing.
Carrier availability.
Fulfillment location.
Product size and weight.
Supplier restrictions.
Additional shipping charges.
Selecting or paying for expedited carrier service does not necessarily reduce manufacturer, distributor, or warehouse processing time.
14. Freight Shipments
Large, heavy, oversized, palletized, or specialized products may require freight shipping.
Freight shipments may require additional information such as:
Receiving hours.
Loading dock availability.
Liftgate requirements.
Inside-delivery requirements.
Appointment requirements.
Commercial delivery information.
Contact information for receiving personnel.
Additional freight charges may apply for special delivery services.
15. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
The shipping address should include, where applicable:
Recipient name.
Company or organization name.
Street address.
Suite or unit number.
City.
State or territory.
ZIP or postal code.
Relevant delivery instructions.
Novosoft LLC is not responsible for delays or additional costs caused by incorrect or incomplete address information provided by the customer.
16. Address Changes
Customers should contact Novosoft LLC immediately if a shipping address needs to be changed.
Address changes are not guaranteed after an order has entered processing or has been released for shipment.
Address-change requests may be subject to:
Fraud-prevention verification.
Carrier restrictions.
Manufacturer restrictions.
Distributor restrictions.
Additional shipping charges.
Address correction fees.
Orders involving high-value technology products may require additional verification before an address can be changed.
17. Shipping to an Address Different From the Billing Address
Novosoft LLC may ship orders to an address different from the billing address subject to order verification and fraud-prevention procedures.
For certain transactions, we may request additional information to confirm that the alternate shipping address is authorized.
This may be particularly applicable to:
High-value orders.
New customer accounts.
Large purchase orders.
Government contractor transactions.
Reseller transactions.
Orders with unusual shipping instructions.
18. Government and Business Deliveries
Novosoft LLC supports shipments to commercial organizations, government agencies, educational institutions, healthcare organizations, government contractors, and other business customers.
Customers should provide any special delivery requirements before order processing.
These may include:
Receiving hours.
Dock information.
Appointment requirements.
Building access requirements.
Government facility instructions.
Purchase order references.
Attention lines.
Asset information.
Receiving contact information.
19. Government Facility Restrictions
Certain federal, state, local government, military, or secure facilities may have specific delivery requirements.
Customers are responsible for communicating these requirements before shipment.
Novosoft LLC and its fulfillment partners will make reasonable efforts to comply with disclosed delivery requirements.
Additional charges may apply for specialized delivery services.
20. Tracking Information
Tracking information will be provided when available.
Tracking information may be sent by Novosoft LLC, the manufacturer, distributor, supplier, or applicable shipping carrier.
Some orders may generate multiple tracking numbers because products are shipped separately.
Tracking information may not become active immediately after a shipping label is created.
21. Delivery Confirmation
Carrier tracking records may be used as evidence of delivery.
Depending on the shipment, delivery confirmation may include:
Carrier scan.
Delivery photograph.
Signature confirmation.
Electronic delivery record.
Receiving documentation.
Other carrier-provided confirmation.
Customers should ensure that someone authorized to receive the shipment is available where necessary.
22. Signature Requirements
Novosoft LLC may require a signature for delivery based on:
Order value.
Product type.
Fraud-prevention requirements.
Carrier requirements.
Customer requirements.
Manufacturer requirements.
Insurance requirements.
High-value shipments may not be eligible for unattended delivery.
23. Inspection Upon Delivery
Customers should inspect shipments promptly upon receipt.
Please check:
Package condition.
Product quantity.
Product identity.
Visible damage.
Signs of tampering.
Missing packages.
Incorrect items.
Customers should retain all packaging materials if a shipment appears damaged or incomplete.
24. Damaged Shipments
If a shipment arrives damaged, please notify Novosoft LLC promptly at:
Customers should retain:
Shipping cartons.
Manufacturer packaging.
Packing materials.
Shipping labels.
Products.
Accessories.
Photographs of the damage.
Novosoft LLC may request this information to assist with a carrier, distributor, supplier, or manufacturer claim.
Do not discard damaged products or packaging until the claim has been reviewed.
25. Missing Items
If an order appears to be missing an item, first review all available shipment and tracking information because products may have been shipped separately.
If an item remains unaccounted for, contact:
Please provide the applicable order number, product information, and shipment details.
26. Lost Shipments
If carrier tracking indicates that a shipment may have been lost, Novosoft LLC may work with the applicable carrier or fulfillment partner to investigate.
Customers may be required to provide additional information or documentation to support the investigation.
Replacement or refund decisions will be made after reviewing the circumstances and applicable carrier, supplier, or insurance procedures.
27. Refused Shipments
Customers should not refuse delivery unless instructed by Novosoft LLC or where refusal is reasonably necessary due to obvious shipment damage.
Unauthorized refusal of a shipment does not automatically constitute an approved return.
Customers may be responsible for:
Original shipping charges.
Return shipping charges.
Carrier charges.
Handling charges.
Applicable restocking fees.
Other costs resulting from the refused shipment.
28. Undeliverable Shipments
If a shipment is returned because of:
An incorrect address.
An incomplete address.
An unavailable recipient.
Repeated unsuccessful delivery attempts.
Customer refusal.
Other circumstances attributable to the customer,
the customer may be responsible for additional shipping, return freight, handling, and reshipping charges.
29. Shipping Delays
Although Novosoft LLC aims to complete shipments within the estimated 5-to-30-business-day timeframe, delays may occasionally occur.
Novosoft LLC is not responsible for delays caused by circumstances outside its reasonable control, including:
Manufacturer delays.
Distributor delays.
Carrier delays.
Supply shortages.
Weather conditions.
Natural disasters.
Transportation interruptions.
Port congestion.
Labor disputes.
Cybersecurity incidents.
Government actions.
Public emergencies.
Import or customs delays.
Other supply-chain disruptions.
30. Backordered Products
Products that are temporarily unavailable may be placed on backorder.
When appropriate, Novosoft LLC may:
Hold the order until inventory becomes available.
Ship available products separately.
Offer an alternative product.
Provide an updated estimated availability date.
Cancel the unavailable item when appropriate.
Customers may contact our sales team for information regarding backordered products.
31. Special-Order Products
Special-order, custom-configured, built-to-order, or manufacturer-direct products may require longer than the standard 5-to-30-business-day shipping and delivery period.
Estimated lead times for these products may be provided separately.
Special-order products may also be subject to additional cancellation and return restrictions.
32. Software and Electronic Delivery
Software licenses, electronic license keys, subscriptions, cloud services, and other digital products may be delivered electronically rather than physically shipped.
Electronic delivery time may depend on:
Publisher processing.
Manufacturer authorization.
License provisioning.
Customer verification.
Order processing.
Digital products are not subject to physical shipping times where no physical shipment is required.
33. International Shipping
International shipping outside the United States and its territories is subject to approval by Novosoft LLC.
Additional requirements may include:
Export-control review.
End-user verification.
Destination verification.
Customs documentation.
Import requirements.
Duties.
Taxes.
Brokerage fees.
International freight charges.
Customers should contact:
before placing an order requiring international delivery.
34. Customs, Duties, and Taxes
For shipments where customs, duties, import taxes, brokerage fees, or similar charges apply, responsibility for these charges will depend on the applicable shipping terms and agreement.
Unless expressly stated otherwise by Novosoft LLC, customers are responsible for duties, taxes, customs charges, brokerage fees, and other destination-country or territory charges associated with the shipment.
35. Carrier Selection
Novosoft LLC reserves the right to select an appropriate carrier and shipping service based on:
Destination.
Product type.
Cost.
Package dimensions.
Weight.
Value.
Warehouse location.
Service availability.
Supplier requirements.
Customer-provided carrier accounts may be used where approved.
36. Drop Shipments
Products may be shipped directly to the customer from a manufacturer, distributor, supplier, or authorized fulfillment partner.
A drop shipment may display the name of the applicable fulfillment provider or carrier on shipping documentation or tracking information.
Drop shipping helps Novosoft LLC provide access to a broad catalog and multiple fulfillment sources.
37. High-Value Orders
High-value orders may be subject to additional security and shipping procedures.
These may include:
Signature confirmation.
Shipping insurance.
Address verification.
Business verification.
Payment verification.
Purchase order verification.
End-user verification.
Restricted address changes.
These procedures are intended to protect customers and Novosoft LLC from loss and fraud.
38. Shipping Insurance
Shipping insurance may be required or included for certain high-value shipments.
Any applicable insurance costs may be included in the shipping charge or separately identified where appropriate.
Customers using their own carrier accounts are responsible for ensuring that their preferred insurance and declared-value coverage are sufficient.
39. Customer Responsibility
Customers are responsible for:
Providing accurate shipping information.
Providing a secure delivery location.
Ensuring authorized personnel are available to receive deliveries.
Providing applicable receiving instructions.
Inspecting deliveries promptly.
Reporting problems promptly.
Providing correct carrier-account information when using their own shipping account.
Communicating specialized shipping requirements before order processing.
40. Relationship to Our Return Policy
Shipping a product back to Novosoft LLC, a distributor, supplier, manufacturer, or fulfillment location does not automatically constitute an authorized return.
Returns must comply with the Novosoft LLC Return Policy.
Customers should obtain return authorization before shipping products back.
41. Changes to This Shipping Policy
Novosoft LLC may update this Shipping Policy to reflect changes in carrier practices, supplier requirements, business operations, shipping costs, legal requirements, or fulfillment procedures.
The Shipping Policy published on novosoft99.com will apply unless different shipping terms have been expressly agreed to in writing for a specific transaction.
42. Contact Novosoft LLC
For questions regarding shipping, tracking, delivery, special destinations, freight shipments, or customer-provided carrier accounts, contact:
Novosoft LLC
6817 Springfield Mall
Springfield, VA 22150
United States
Customer Support
support@novosoft99.com
Sales Inquiries
sales@novosoft99.com